Phone Systems
TeleVantage is a feature-rich, software-based business phone system (PBX) that combines the power of your desktop computer with the most advanced communications technology available today.
Vertical's TeleVantage is built on an open-systems architecture and supported by world-class Intel® hardware. TeleVantage delivers greater functionality, flexibility, and value than a proprietary PBX (Private Branch eXchange).
No matter what the type or size of your business, TeleVantage is the phone system for you. Whether you own a small business , manage a call center , want to unite multiple remote office locations using IP-PBX or run a large enterprise organization, TeleVantage will make an impact by enhancing customer service, increasing productivity and improving the bottom line for your business.
Adopt Voice-over-IP at Your Own Pace
The emergence of voice-over-IP networks presents today's businesses with a tough choice when making a long-term phone system purchase decisions. Maybe you're not ready to standardize on a one-wire network. Or perhaps you have no need for multiple branch communications now, but want to plan for future expansion. How do you leave your options open? TeleVantage offers a practical solution, providing the flexibility to use your phone system as a traditional PBX, IP-PBX , or a combination of both - the choice (and timing) is completely up to you.
Communicate efficiently and expeditiously with your Branch Offices
With TeleVantage , expanding your corporate phone system to multiple branch office sites is easy and straightforward. With TeleVantage's integrated IP Gateway, you can traffic calls between offices over the Internet and save on long distance charges. Dialing branch offices is as easy as calling an extension down the hall. The Microsoft® Windows®-based TeleVantage Administrator simplifies the process of configuring Internet gateways between remote TeleVantage Servers. Dial settings, permissions, and IP addresses roll up into a single view. Gateway users can also be configured to enable seamless calling of remote locations just as if all users were on a single phone system.
Gain the edge with advanced Customer Relation Management.
The key to a successful business is how well you respond to your customers. With TeleVantage you can differentiate your business from the competition by handling calls quickly, easily, and with personal attention. You can:
- Prioritize how customers are handled with intelligent and customizable call routing
- Create personalized voicemail messages for individuals and groups of individuals Pop up a caller's GoldMine , Outlook, and ACT! contact records automatically
- Handle calls in different languages
- Set up virtually unlimited special extension numbers for marketing promotions, customer support centers, and other functions
- Provide your customers with a choice of ways to communicate with you via Web, chat, e-mail, phone, and so forth
- Integrate your phone system with your customer relationship management (CRM) system or contact manager
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