Vertical's Wave IP Voice System delivers business telephony and applications that can increase employee productivity and reduce operating costs for businesses of any size - from small single site businesses to large multi-site enterprises. Wave IP integrates desktop and enterprise applications with voice communications in a streamlined system that is easy to deploy and manage.
The key to a successful business is how well you respond to your customers. With our Vertical phone systems you can differentiate your business from the competition by handling calls quickly, easily, and with personal attention. Below are some key features to the Vertical phone systems that we offer:
- Viewpoint Desktop Call Management: Intuitive award-winning call handling softwre that makes it easy to place and transfer calls and manage contacts with drap-and-drop similicity. ViewPoint imports contacts from your Microsoft Outlook directory, making it east to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call. Record all calls, calls on demand, or on a customized schedule to confirm customer orders, support compliance efforts and facilitate trainging and coaching. You can also confirm if a colleague is at a meeting, traveling or available by phone before initiating a call, conference or forwarding a call to that individual. (SEE SCREENSHOT BELOW).
- Prioritize how customers are handled with intelligent and customizable call routing.
- Set up special extension numbers for marketing promotions, customer support centers, and other functions all in-house.
- Enhance Customer and Partner Loyalty & Retention: ViewPoint enhances your relationship with customers and partners by boosting your responsiveness. For example, your most important clients may not know they have been designated as a VIP caller, but they will be aware that their calls are answered with a personalized response and always returned within a few minutes.
- Seamless Calling: Treat remote locations as if all users are under a single roof. With Wave IP, trafficking calls between offices over the Internet saves on long distance charges and allows you to dial a branch office as if it was located down the hall.
- Scalable (small remote offices of 5 people to large enterprise businesses)
- Always be available: In an organization whose mobile employees have multiple phone lines, "follow me" call forwarding ensures that an employee is always reachable! Customers only need to know one phone number for a given employee in order to reach that individual anywhere in the world.
Contact Jay Pilcer to find out more about the phone systems that we offer or to schedule a needs assessment.
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